LOCAL DELIVERY

Same Day Local Delivery

We offer same day delivery on all orders placed before 5.30pm, 7 days a week to the following areas:

Barking and Dagenham, Havering, Redbridge, waltham forest, Loughton, Newham.

Parts of tower hamlets (E14) including: Limehouse, Poplar, Millwall, Cubitt Town, West India Quay, Canning Town, canary wharf, isle of dogs.

Parts of Thurrock including: Purfleet, Aveley, south Ockendon.

Our deliveries are split into two zones, zone 1 orders over £10.00 are free delivery (£1.50 under £10.00) and zone 2, there is a small delivery fee of £3.50. We no not have a minimum order requirement.

Further down the page we also have a detailed post code schedule with the zones.

Not in our local delivery area? Not to worry, we courier all of our products nationwide. Scroll For more info.

UK DELIVERY

Delivery Via Courier

Non-raw food orders:

  • Dispatched same day if ordered before 5pm.
  • Shipped with Royal Mail, Evri, or DPD (choice at checkout).
  • Free standard UK delivery for Shanzi Naturals products.

Raw food orders:

To ensure affordable shipping rates, we kindly ask our customers to understand that raw food orders cannot be shipped on the same day. As a small business, we rely on daily parcel drop-offs at the post office by 11am for next-day DPD deliveries. Therefore, your raw food order will be shipped the day after it's placed. Additionally, parcel drop-offs only occur Monday-Thursday (for deliveries Tuesday-Friday), so please keep this in mind when planning your order.

Important things to note before placing an order for delivery via DPD

We have a minimum weight of 8kg for raw food orders being sent via courier.

Raw food orders placed on a Monday will typically arrive by Wednesday

Tuesday orders will usually arrive on Thursday

Wednesday orders on a Friday

Thursday, Friday, Saturday & Sunday orders will be dispatched Monday and should Arrive By Tuesday.

When we post out frozen products, we do our very best to keep products frozen during transit. By doing so, we use insulated packaging and ice blocks as well as send via next day courier.

However, even when best efforts are made to keep items frozen, sometimes products may start to defrost during transit depending on what products are ordered, especially if delayed by a day.

*Please understand that smaller products are more likely to thaw or partially thaw, especially on smaller orders. For example, Dougies 560g as they are in sleeves of 4 x 140g blocks, Paleo Ridge 250g pouches, Free flow and bones, whole prey & extras.

If this does happen and the product still arrives cold, it is perfectly fine to refreeze.

Again, we will always make our best efforts during packaging to help keep products frozen during transit.

Collection

Click & Collect 7 days a week. Once your order is placed, we will contact you to arrange a time that suits you.

Please note: Collection is from our home address. We are not a physical shop so are not open for browsing.

We are very flexible with collection times, all we ask is that if you think you are going to be late or would like to re-arrange please let us know ASAP