We only deliver raw food using our own vehicle. We do not send raw food via courier to ensure everything arrives frozen and handled properly.

📍 Delivery Areas

We split deliveries into two zones:

Local Delivery Areas – Delivered 7 days a week

Extended Delivery Areas – Delivered on set days, depending on your postcode

👉 Make sure to check the delivery schedule for your area before ordering or, make sure to read the delivery information at the checkout once you are about to place your order and have entered your delivery address.

Not in a delivery zone? Unfortunately, we can’t deliver raw food to you – but you can still shop everything else (treats, supplements, dry food, etc.) and have it posted out nationwide. We just don’t ship anything frozen.

⏰ Delivery Times & Order Cut-Off

Delivery Window: 5:00pm – 9:30pm

Order Cut-Off: Order by 2:00pm for same-day delivery (if it’s your area’s delivery day)

Orders after 2:00pm will be delivered on your next scheduled delivery day

You’ll get a tracking link and estimated time of arrival around 2:00pm on the day of delivery.

❄️ Frozen Packaging & Responsibility While in transit, your raw food is kept frozen in insulated packaging Once delivered, it's handed over without insulation If you won’t be home, you're welcome to leave an insulated box or freezer bags in a designated safe space – just let us know where.

⚠️ Important: We deliver all raw food fully frozen, but once it’s delivered, we do not take responsibility for any defrosting – even if it’s left in a safe place or insulated container. It’s your responsibility to make sure someone is home or arrangements are made to keep the food frozen.