Delivery Information

Deliveries are sorted based on where you are! For raw food, we deliver it ourselves within approximately a 12-mile radius of Dagenham. Depending on your distance within that circle, you'll fall into either our 'Local' category for speedy same-day delivery (7 days a week!), or our 'Non-local' category for deliveries on set days.

For everything else – treats, supplements, grooming supplies etc, we ship all over the UK, and even to the USA and Canada!

To keep things simple, if you pop something in your basket that cwe dont delivery to your area, it'll be removed from your basket at checkout and you will be notified about whats been removed.

RAW FOOD DELIVERY SCHEDULE LISTED BELOW

We deliver to all RM, IG, and E postcodes, as well as select areas within SE, DA, SS, and CM. To check if we deliver to your specific postcode, please scroll down and find it in the list. Click the "+" icon to see details about your delivery route. You might notice some postcode areas are split; this is due to geographical factors. A map further down the page provides a visual explanation of our delivery zones.

RM Post Codes

Route 1: RM1, RM2, RM3, RM6, RM7, RM8, RM9, RM10, RM11, RM12, RM13

You are in our local delivery area and benefit from same-day delivery, 7 days a week.

Delivery is free on orders over £15, under that is a small fee of £1.50.

Place your order by 4pm to recieve your order same day. Orders placed after 4pm are delivered the next day.

Deliveries are always in the evening between 5pm - 9.30pm. You will receive a text message from Optimoroute with a one hour time slot on the day of delivery as well as a live tracking link when we are nearby.

Should you need to contact us, you can call or text us on 07931 208 951. We may text you on this number to confirm delivery day.

T&c's: If we arrive at your delivery address and there is nobody home to accept delivery we will try to leave your order in a safe place. You will be able to see where this is via the tracking link you received. If we cannot see a suitable place to leave your order and we cannot get hold of you via phonecall, we will take your order back with us and arrange with you to deliver another day however you will be charged a re-delivery fee of £1.50. We take no responsibility for orders defrosting or going missing if you are not home to accept your order so please try to choose your delivery on a day you expect to be home or let us know by 4pm if you want to change days and we will not charge a re-delivery fee. We will always make best efforts to ensure your order is delivered so do not worry, taking it back is a last resort for us.

Route 3: RM14, RM15, RM16, RM17, RM18, RM19, RM20

We deliver to your area every TUESDAY & SATURDAY, a delivery fee at a flat rate of £3.50.

If ordering on a scheduled delivery day, the cut off for same day is 4pm. Orders placed after 4pm are delivered on the next scheduled delivery day.

Deliveries are always in the evening between 5pm - 9.30pm. You will receive a text message from Optimoroute with a one hour time slot on the day of delivery as well as a live tracking link when we are nearby.

Should you need to contact us, you can call or text us on 07931 208 951. We may text you on this number to confirm delivery day.

T&c's: If we arrive at your delivery address and there is nobody home to accept delivery we will try to leave your order in a safe place. You will be able to see where this is via the tracking link you received. If we cannot see a suitable place to leave your order and we cannot get hold of you via phonecall, we will take your order back with us and arrange with you to deliver the following monday however you will be charged a re-delivery fee of £3.50. We take no responsibility for orders defrosting or going missing if you are not home to accept your order so please try to make sure you are home for your delivery.

Route 4: RM4, RM5

We deliver to your area every WEDNESDAY & SUNDAY, a delivery fee at a flat rate of £3.50.

If ordering on a scheduled delivery day, the cut off for same day is 4pm. Orders placed after 4pm are delivered on the next scheduled delivery day.

Deliveries are always in the evening between 5pm - 9.30pm. You will receive a text message from Optimoroute with a one hour time slot on the day of delivery as well as a live tracking link when we are nearby.

Should you need to contact us, you can call or text us on 07931 208 951. We may text you on this number to confirm delivery day.

T&c's: If we arrive at your delivery address and there is nobody home to accept delivery we will try to leave your order in a safe place. You will be able to see where this is via the tracking link you received. If we cannot see a suitable place to leave your order and we cannot get hold of you via phonecall, we will take your order back with us and arrange with you to deliver the following monday however you will be charged a re-delivery fee of £3.50. We take no responsibility for orders defrosting or going missing if you are not home to accept your order so please try to make sure you are home for your delivery.

IG Post Codes

Route 1: IG3, IG11

You are in our immediate area and benefit from same-day delivery, 7 days a week.

Delivery is free on orders over £15, under that is a small fee of £1.50.

Place your order by 4pm to recieve your order same day. Orders placed after 4pm are delivered the next day.

Deliveries are always in the evening between 5pm - 9.30pm. You will receive a text message from Optimoroute with a one hour time slot on the day of delivery as well as a live tracking link when we are nearby.

Should you need to contact us, you can call or text us on 07931 208 951. We may text you on this number to confirm delivery day.

T&c's: If we arrive at your delivery address and there is nobody home to accept delivery we will try to leave your order in a safe place. You will be able to see where this is via the tracking link you received. If we cannot see a suitable place to leave your order and we cannot get hold of you via phonecall, we will take your order back with us and arrange with you to deliver another day however you will be charged a re-delivery fee of £1.50. We take no responsibility for orders defrosting or going missing if you are not home to accept your order so please try to choose your delivery on a day you expect to be home or let us know by 4pm if you want to change days and we will not charge a re-delivery fee. We will always make best efforts to ensure your order is delivered so do not worry, taking it back is a last resort for us.

Route 4: IG1, IG2, IG4, IG5, IG6, IG7, IG8, IG9, IG10

We deliver to your area every WEDNESDAY & SUNDAY, a delivery fee at a flat rate of £3.50.

If ordering on a scheduled delivery day, the cut off for same day is 4pm. Orders placed after 4pm are delivered on the next scheduled delivery day.

Deliveries are always in the evening between 5pm - 9.30pm. You will receive a text message from Optimoroute with a one hour time slot on the day of delivery as well as a live tracking link when we are nearby.

Should you need to contact us, you can call or text us on 07931 208 951. We may text you on this number to confirm delivery day.

T&c's: If we arrive at your delivery address and there is nobody home to accept delivery we will try to leave your order in a safe place. You will be able to see where this is via the tracking link you received. If we cannot see a suitable place to leave your order and we cannot get hold of you via phonecall, we will take your order back with us and arrange with you to deliver the following monday however you will be charged a re-delivery fee of £3.50. We take no responsibility for orders defrosting or going missing if you are not home to accept your order so please try to make sure you are home for your delivery.

E Post Codes

Route 5: E1, E2, E3, E4, E5, E7, E8, E9, E10, E11, E12, E14, E15, E17, E18, E19, E20

We deliver to your area every THURSDAY, a delivery fee at a flat rate of £4.00.

If ordering on a scheduled delivery day, the cut off for same day is 4pm. Orders placed after 4pm are delivered on the next scheduled delivery day.

Deliveries are always in the evening between 5pm - 9.30pm. You will receive a text message from Optimoroute with a one hour time slot on the day of delivery as well as a live tracking link when we are nearby.

Should you need to contact us, you can call or text us on 07931 208 951. We may text you on this number to confirm delivery day.

T&c's: If we arrive at your delivery address and there is nobody home to accept delivery we will try to leave your order in a safe place. You will be able to see where this is via the tracking link you received. If we cannot see a suitable place to leave your order and we cannot get hold of you via phonecall, we will take your order back with us and arrange a redelivery however you will be charged a re-delivery fee of £4.00. We take no responsibility for orders defrosting or going missing if you are not home to accept your order so please try to make sure you are home for your delivery.

Route 6: E6, E13, E16

We deliver to your area every Wednesday, Thursday & Sunday, a delivery fee at a flat rate of £3.50.

If ordering on a scheduled delivery day, the cut off for same day is 4pm. Orders placed after 4pm are delivered on the next scheduled delivery day.

Deliveries are always in the evening between 5pm - 9.30pm. You will receive a text message from Optimoroute with a one hour time slot on the day of delivery as well as a live tracking link when we are nearby.

Should you need to contact us, you can call or text us on 07931 208 951. We may text you on this number to confirm delivery day.

T&c's: If we arrive at your delivery address and there is nobody home to accept delivery we will try to leave your order in a safe place. You will be able to see where this is via the tracking link you received. If we cannot see a suitable place to leave your order and we cannot get hold of you via phonecall, we will take your order back with us and arrange a redelivery however you will be charged a re-delivery fee of £4.00. We take no responsibility for orders defrosting or going missing if you are not home to accept your order so please try to make sure you are home for your delivery.

SS Post Codes

Route 3: SS13, SS14, SS15, SS16, SS17

Delivery to your area is every TUESDAY, we charge a flat rate of £6 regardless of order size.

Place your order by 4pm on a tuesday to recieve your order same day. Orders placed after 4pm are delivered the following tuesday.

Deliveries are always in the evening between 5pm - 9.30pm. You will receive a text message from Optimoroute with a one hour time slot on the day of delivery as well as a live tracking link when we are nearby.

Should you need to contact us, you can call or text us on 07931 208 951. We may text you on this number to confirm delivery day.

T&c's: If we arrive at your delivery address and there is nobody home to accept delivery we will try to leave your order in a safe place. You will be able to see where this is via the tracking link you received. If we cannot see a suitable place to leave your order and we cannot get hold of you via phonecall, we will take your order back with us and arrange with you to deliver the following Tuesday however you will be charged a re-delivery fee of £6. We take no responsibility for orders defrosting or going missing if you are not home to accept your order so please try to make sure you are home for your delivery.

CM Post Codes

Route 7: CM13, CM14, CM15

We deliver to your area every FRIDAY, a delivery fee at a flat rate of £3.50.

If ordering on a Friday, the cut off for same day is 4pm. Orders placed after 4pm are delivered the following Friday.

Deliveries are always in the evening between 5pm - 9.30pm. You will receive a text message from Optimoroute with a one hour time slot on the day of delivery as well as a live tracking link when we are nearby.

Should you need to contact us, you can call or text us on 07931 208 951. We may text you on this number to confirm delivery day.

T&c's: If we arrive at your delivery address and there is nobody home to accept delivery we will try to leave your order in a safe place. You will be able to see where this is via the tracking link you received. If we cannot see a suitable place to leave your order and we cannot get hold of you via phonecall, we will take your order back with us and arrange with you to deliver the following Friday however you will be charged a re-delivery fee of £3.50. We take no responsibility for orders defrosting or going missing if you are not home to accept your order so please try to make sure you are home for your delivery.

SE Post Codes

Route 2: SE2, SE3, SE7, SE8, SE9. SE10, SE12, SE16, SE18, SE28

Delivery to your area is every MONDAY, we charge a flat rate of £6 regardless of order size.

Place your order by 4pm to recieve your order same day. Orders placed after 4pm are delivered the following Monday.

Deliveries are always in the evening between 5pm - 9.30pm. You will receive a text message from Optimoroute with a one hour time slot on the day of delivery as well as a live tracking link when we are nearby.

Should you need to contact us, you can call or text us on 07931 208 951. We may text you on this number to confirm delivery day.

T&c's: If we arrive at your delivery address and there is nobody home to accept delivery we will try to leave your order in a safe place. You will be able to see where this is via the tracking link you received. If we cannot see a suitable place to leave your order and we cannot get hold of you via phonecall, we will take your order back with us and arrange with you to deliver the following monday however you will be charged a re-delivery fee of £6. We take no responsibility for orders defrosting or going missing if you are not home to accept your order so please try to make sure you are home for your delivery.

DA Post Codes

Route 2: DA1, DA2, DA5, DA6, DA7, DA8, DA16, DA17, DA18

Delivery to your area is every MONDAY, we charge a flat rate of £6 regardless of order size.

Place your order by 4pm to recieve your order same day. Orders placed after 4pm are delivered the following Monday.

Deliveries are always in the evening between 5pm - 9.30pm. You will receive a text message from Optimoroute with a one hour time slot on the day of delivery as well as a live tracking link when we are nearby.

Should you need to contact us, you can call or text us on 07931 208 951. We may text you on this number to confirm delivery day.

T&c's: If we arrive at your delivery address and there is nobody home to accept delivery we will try to leave your order in a safe place. You will be able to see where this is via the tracking link you received. If we cannot see a suitable place to leave your order and we cannot get hold of you via phonecall, we will take your order back with us and arrange with you to deliver the following monday however you will be charged a re-delivery fee of £6. We take no responsibility for orders defrosting or going missing if you are not home to accept your order so please try to make sure you are home for your delivery.

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Delivery Information

RAW FOOD DELIVERY SCHEDULE LISTED BELOW

RM Post Codes

IG Post Codes

E Post Codes

SS Post Codes

CM Post Codes

SE Post Codes

DA Post Codes